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Terms of Service

The plain-language terms for clinics using our CRM: how the trial and plans work, who is responsible for what, and how we look after your data.

Agreement

These terms apply when a clinic signs up for or uses our clinic CRM (the Service). The person who signs up confirms they are authorised to accept these terms for the clinic.

The free trial

New clinics get a 30-day free trial with every feature. No card is needed. At the end of the trial the clinic can choose a plan or stop using the Service. Data entered during the trial is kept for 30 days after the trial ends so the clinic can continue or export it.

Plans and billing

  • Plans are priced per branch per month, or per branch per year where yearly billing is chosen.
  • Fees are billed in advance and exclude applicable taxes.
  • WhatsApp conversation charges set by Meta, and SMS charges, are billed separately at cost.
  • Prices may change with at least 30 days' notice before the next billing period.

Clinical responsibility

The Service is clinic operations software. It does not diagnose, recommend treatments or give medical advice. Every treatment plan, prescription and clinical decision is made by the clinic's doctors, who remain fully responsible for them.

Acceptable use

  • Do not upload photos without the client's signed photo consent.
  • Do not use the Service to send unsolicited bulk messages.
  • Do not share staff logins or attempt to access another clinic's data.
  • Do not attempt to disrupt, reverse engineer or overload the Service.

Clinic data

The clinic owns the data it enters. We use it only to provide the Service, as described in our Privacy Policy. The clinic can export its data at any time in standard formats.

Availability and support

We aim to keep the Service available at all times and schedule maintenance outside clinic hours where we can. Support is provided by email on all plans, with priority support on Bloom and a success manager on Garden.

Cancellation

A clinic can cancel at any time from its account settings. Access continues until the end of the paid period. We may suspend an account that breaks these terms, after notice where the breach can be fixed.

Liability

To the extent the law allows, our total liability for any claim is limited to the fees paid by the clinic in the 12 months before the claim. We are not liable for indirect or consequential losses, or for clinical outcomes.

Governing law

These terms are governed by the laws of India, and disputes are subject to the jurisdiction of the competent courts in India.

Changes to these terms

If we change these terms in a way that matters, we will tell account owners by email at least 30 days before the change takes effect.